Give Credit Where Credit is Due

I wrote to United Customer Service about the frustration with the cancelled flight, lost luggage and unexpected hotel charge in Toronto. (I also eluded to the fact I am very perturbed by their checked baggage policy.) Anyway, I thought I would let you know United has given us $200 in travel vouchers, which is nice. (Of course we spent $129+ tax on our hotel room so really they are only giving us $50 or so.) Regardless, my "you treat customers like dirt" line must have gotten through to them.