It all started last Friday when I was shopping for latte-colored shoes for Meghan N. Scott's wedding. I found a pair at Von Maur - these Me Too Jeanettes.
They were super comfy and cute, and I remembered Brooke endorsing them. I had looked at a lot of shoes and decided I just wanted to get these and be done with it. However, they didn't have my size and I was slightly gun shy about spending $90 on them. That evening, I decided to give Zappos.com a whirl. I found a 6.5 and just decided to purchase. Shipping was free and no sales tax - so it was almost a bargain.This morning, I was showing fashion-extraordinaire Pamela the shoes. (She had just shown me some cute shoes she found for Julia to wear when she is a bride in a few weeks.) She mentioned how Me Too was a good brand and I said I hoped so since I spent $90 on them. That's when she said, "did you pay that for them?" and pointed to the price. They were 19% off - marked down to $72! "OMG," I shouted in excitement and I immediately picked up my phone and called Zappos.com's customer service department. The phone number was right on the main page, so it took me all of about two seconds to get to the customer service department. I was connected with Kiesha right away and in about two minutes and explained the situation. I learned Zappos.com will issue price adjustments if the purchase has been made within the last 10 days. She instantaneously credited my card (of course reminding me it might take up to two business days before this is reflected in my account) and then told me I'd be receiving a VIP e-mail. I apparently should bookmark this URL because I'll get free shipping or something - I don't even know I was just like "What?!? This all seems too good to be true."
Zappos.com had me on a high; my phone just rang and apparently my "This is Wendy" answer was more enthusiastic than normal. T. Fitch was on the other line and his response was "hi, chipper" or something like that. I had to tell him the entire story. And it's true - Zappos.com just made my day and I'll definitely use their site when ordering shoes in the future. Zappos.com and I sure got off on the right foot - pun entirely intended.
1 comment:
I'm right there with you sister! The first time I bought something I needed it overnight and the paid for it for FREE!! They are great! I was watching a special on Zappos on Oprah and it was so fascinating! The CEO came on and explained that he sits in a cubicle with everyone else and answers the phone like everyone else. He said that he isn't really into shoes that much but wanted to create a great customer service company. He hopes to start an airline someday with the same philosophy. That would be awesome!
Love ya girl,
Kylie
Post a Comment